We want you to be completely satisfied with your purchase on www.socialmart.co/shipping-return. That's why we offer a transparent and hassle-free process for shipping, returns, and refunds. This policy outlines the guidelines to ensure a smooth experience for our valued customers.

### Shipping Policy

- Shipping Carriers: We partner with several third party to offer reliable delivery services.
- Shipping Costs: Shipping costs are calculated based on the weight, size, destination of your order, and the chosen shipping method. You can review shipping options and costs before checkout.
- Delivery Timeframes:
  - Domestic (UAE): Most orders arrive within 2-7 business days.
  - International (GCC countries): Delivery times may vary. Estimated delivery times will be provided at checkout.
- Order Tracking: You will receive a tracking number once your order ships, allowing you to monitor its progress.
- Shipping Restrictions: We currently ship all over UAE. We may be unable to ship certain items to some locations due to legal or logistical restrictions.
- OFAC Compliance: SocialMart strictly adheres to OFAC sanctions in accordance with UAE law. We will not ship products or provide services to any countries or individuals on OFAC sanctions lists.

### Returns Policy

- Eligibility: You may return an item for a refund if:
  - It is damaged or defective upon arrival.
  - You received the wrong item.
- Return Timeframe: Return requests must be initiated within 48 hours of receiving your order.
- Return Procedure:
  - Contact our customer support at help@socialmart.co to request a return authorization.
  - Provide your order number, reason for return, and any relevant photos.
  - Upon approval, you will receive instructions on how to ship the item back to the seller.
- Return Shipping Costs: Buyers are responsible for return shipping costs unless the item arrived damaged or the wrong item was shipped.
- Item Condition: Items must be returned unused, in their original packaging, with all tags and accessories included.

### Refunds Policy

- Eligibility: Refunds are granted if the returned item meets our return policy criteria.
- Refund Timing: Refunds will be processed within 7 business days after we receive and inspect the returned item.
- Original Mode of Payment: Refunds will be issued exclusively through your original payment method.
- Refunds will be done only through the Original Mode of Payment

### Dispute Resolution

- Customer Support Mediation: If a dispute arises between a buyer and seller, our customer support team will review the case, communicate with both parties, and attempt to facilitate a fair resolution in accordance with our platform's policies.
- Further Recourse: If necessary, we may recommend additional dispute resolution methods, such as arbitration or legal action. We advise buyers and sellers to consult with legal advisors in these instances.

### Contact Us

If you have any questions about our Shipping, Returns, and Refunds Policy, please contact our customer support at:

Email: help@socialmart.co

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